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AI Agents

Popcorn allows you to create and manage AI agents that can handle conversations with your customers across various channels. This section explains how agents work and how to configure them for your specific needs.

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What are AI Agents?

AI Agents in Popcorn are intelligent virtual assistants that can:

  • Engage with customers through messaging channels (like WhatsApp)
  • Answer questions using instructions you provide
  • Use specialized capabilities (tools) to perform actions
  • Handle routine customer inquiries automatically
  • Escalate complex issues to human agents when needed

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How Agents Work

Agents operate using a combination of:

  1. Instructions - Your guidance on how the agent should behave and respond
  2. Capabilities - Special tools and functions the agent can use
  3. AI Models - The underlying language models that power your agent’s responses

When a customer sends a message, your agent:

  • Receives and processes the message
  • Considers its instructions
  • Uses its capabilities if needed
  • Generates an appropriate response
  • Continues the conversation naturally
Popcorn DocumentationAgent Capabilities