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Popcorn is an AI agent for e-commerce merchants. It answers customers on WhatsApp and in your website chat, recommends products from your connected Shopify, Salla, or Zid store, completes orders and tracks them inside the conversation, and hands over to your team when a person is needed. Your team works the same conversations from the Inbox, and you reach customers at scale with WhatsApp campaigns from Campaigns. These docs are written for the merchants and the support and marketing teams who run the workspace. Nothing outside the API Reference tab requires code.

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Start here

Quickstart

From sign-up to your agent’s first WhatsApp conversation, step by step.

How Popcorn works

Workspace, agents, channels, the Inbox, credits, and the words the app uses.

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Set up your workspace

Connect your store

Shopify, Salla, Zid, and the Meta catalog: what syncs and what it unlocks.

Connect WhatsApp

Give your agent a WhatsApp number through Meta’s sign-up window.

Set up your AI agent

Instructions, capabilities, testing, and publishing changes.

Knowledge

The folders and articles your agent answers from.

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Run it every day

Inbox

Conversations, Needs you, handovers, and the WhatsApp 24-hour window.

Campaigns

WhatsApp templates, one-off campaigns, and automated campaigns.

Plans and credits

What uses credits, plans, top-ups, and the usage report.

AI assistants

Run your workspace from ChatGPT, Claude, or Codex.

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For developers

API Reference

Send template messages with an API key and receive message status webhooks.
Need help? Click Help in the app sidebar and choose Ask Nour for in-app help, or email [email protected]. New releases are listed in the changelog.