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Connecting your store gives your AI agent live products, stock and prices to recommend, lets it create orders and track them, syncs your customers, and lets you trigger automated campaigns from store events. You connect once from Integrations; Popcorn keeps everything current afterwards through store notifications.

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What a connected store unlocks

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The four integrations

Integrations lists four cards, each with a Connected or Available badge:
  • Shopify, Salla and Zid are stores. Connect one of them. See Shopify, Salla and Zid.
  • Meta Business is not a store. It links the products already in Popcorn to a Meta catalog for WhatsApp. It reuses your WhatsApp Business connection, so connect WhatsApp first. See Meta Business.
Above the cards, the Commerce health scorecard shows whether connection, catalog sync, checkout, store notifications and order tracking are working. See Commerce health.

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Before you start

  • You need a role with permission to manage integrations. The built-in Owner and Admin roles have it; Manager can view the page but not connect, and Agent and Viewer cannot open it. See team and roles.
  • Connecting opens a popup window for the store’s authorization screen. Allow popups for Popcorn and keep the Integrations page open until the popup closes.
  • Resync products and the product count under a card need permission to manage products (Owner, Admin, Manager).
You can also connect your store during onboarding. When Popcorn detects that your website runs on Shopify, Zid or Salla, it offers Connect Shopify Store (or Zid, or Salla) before creating your agent. Skipping it there is fine; the Integrations page does the same thing later.

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Connect a store

1

Open Integrations

Go to Integrations (bottom of the sidebar) and find the card for your platform.
2

Click Connect

Click Connect. A popup opens on the platform’s authorization page. Sign in to your store if asked and approve the access request.
3

Wait for the popup to close

When authorization succeeds the popup closes on its own and Popcorn shows a confirmation, for example Successfully connected to Shopify. Your products are being synced. If the popup closes without completing, you see Failed to connect to Shopify. Please try again. (or the Zid or Salla equivalent) and can try again.
4

Let the first sync finish

The card now reads Connected and its status line shows Resyncing products… until the first import completes, then the product count and when it last synced.

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Actions on a connected card

The status line under the connected store reads, for example, 120 products · last synced 3h ago. If the most recent run failed it reads last resync failed with the time, and a store that has never completed a sync shows never synced.

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Resync limits

  • Only one sync runs at a time. Clicking again while one is running shows A resync is already running.
  • After a resync you must wait 15 minutes before starting another. Popcorn tells you how long: Products were just resynced. You can resync again in N min.
  • Resync products appears only on the card of the store Popcorn is actively using (see below) and only for roles that can manage products.

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One active store

Popcorn uses one store at a time for products, checkout, tracking and campaigns. If credentials exist for more than one platform, Popcorn uses them in this order: Shopify, then Salla, then Zid. The Commerce health scorecard flags this situation under Connection as Ambiguous integration with the advice Keep one active commerce integration and remove duplicates. The Integrations page has no disconnect action. If you need to remove a store from your workspace, contact Popcorn support.

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What syncs, per platform

Details, including the store events that can trigger automated campaigns, are on each platform’s page.