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Integrations Overview

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What are Integrations?

Integrations connect your AI agent to the other business tools and platforms you already use. Think of them as bridges that let your AI agent access information from your online store, customer database, or other business systems to provide better, more personalized service. Instead of your AI agent working in isolation, integrations make it part of your existing business ecosystem.

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Why Use Integrations?

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Make Your AI Agent Smarter

• Access real information - AI can check actual product availability, not just guess
• Provide accurate answers - pull data directly from your systems
• Personalize responses - use customer history and preferences
• Stay up-to-date - always work with current information

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Save Time and Reduce Errors

• Automatic data sync - no manual updating of product lists or prices
• Consistent information - same data everywhere in your business
• Reduce double work - update once, use everywhere
• Eliminate copy-paste mistakes - direct connections prevent errors

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Better Customer Experience

• Instant order status - customers get real-time updates
• Accurate product info - current prices, availability, descriptions
• Personalized recommendations - based on purchase history
• Seamless service - no “let me check and get back to you”

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Grow Your Business

• Handle more customers - AI can access all the information it needs
• Professional service - customers see you as organized and efficient
• Scale without hiring - AI handles complex requests with real data
• Competitive advantage - faster, more accurate service than manual processes

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Available Integrations

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E-commerce Platforms

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Shopify

What it does: Connects your Shopify store to your AI agent Perfect for:

• Online stores using Shopify
• Businesses that need real-time inventory updates
• Customer service for order tracking and returns
• Product recommendations based on actual stock

What your AI can do with Shopify:

• Check order status - “Where is my order #12345?”
• Track inventory - “Do you have size Large in blue?”
• Process returns - help customers start return processes
• Recommend products - suggest items based on customer preferences
• Answer product questions - accurate descriptions, prices, availability

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Salla

What it does: Connects your Salla store (popular in Middle East/Arabic markets) Perfect for:

• Arabic-speaking markets
• Middle Eastern e-commerce businesses
• Businesses using Salla platform
• Multi-language customer service

What your AI can do with Salla:

• Arabic and English support - serve customers in their preferred language
• Local market expertise - understand regional preferences
• Order management - track orders, handle customer inquiries
• Product catalog sync - always current inventory information

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Zid

What it does: Connects your Zid store (Saudi Arabia e-commerce platform) Perfect for:

• Saudi Arabian businesses
• Arabic e-commerce operations
• Local market compliance
• Regional customer service

What your AI can do with Zid:

• Local market focus - understand Saudi customer needs
• Arabic language support - native language customer service
• Regional logistics - accurate delivery information
• Local payment methods - understand regional preferences

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Business Tools

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Airtable

What it does: Connects your Airtable databases for customer information storage Perfect for:

• Businesses using Airtable for customer management
• Organizations that need detailed customer records
• Teams that want organized, accessible data
• Custom workflow automation

What your AI can do with Airtable:

• Store customer interactions - keep detailed conversation history
• Access customer preferences - remember what customers like
• Track customer journey - see how customers interact with your business
• Manage custom data - any information important to your business

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Meta Business (Facebook)

What it does: Syncs your product catalog with Meta’s advertising platform Perfect for:

• Businesses advertising on Facebook/Instagram
• Companies with product catalogs
• Social media marketing operations
• Cross-platform product management

What your AI can do with Meta Business:

• Sync product catalogs - keep Facebook/Instagram ads updated
• Consistent product info - same details across all platforms
• Advertising support - help with Meta advertising campaigns
• Cross-platform management - manage products from one place

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How Integrations Work

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Simple Connection Process

1. Choose your integration - pick the platform you want to connect
2. Authorize the connection - give permission (like logging into the platform)
3. Automatic setup - the system handles the technical details
4. Start using - your AI agent immediately has access to the data

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Safe and Secure

• Read-only access - AI can view information but not change critical data
• Authorized connections - you control what information is shared
• Industry-standard security - same security as the platforms themselves
• Easy to disconnect - can remove integrations anytime

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Real-Time Updates

• Always current - information updates automatically
• No delays - changes appear immediately
• Sync across platforms - consistent data everywhere
• Automatic maintenance - no manual updating required

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Benefits for Different Business Types

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Online Stores

• Real-time inventory - never oversell products
• Order tracking - customers get instant status updates
• Return processing - streamline customer service
• Personalized shopping - AI recommends based on purchase history

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Service Businesses

• Customer history - AI remembers previous interactions
• Appointment management - check availability and schedules
• Service customization - tailor responses to customer needs
• Follow-up automation - ensure customer satisfaction

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Multi-Platform Businesses

• Consistent information - same data across all channels
• Centralized management - control everything from one place
• Cross-platform insights - understand customer behavior everywhere
• Simplified operations - reduce complexity of managing multiple systems

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Getting Started with Integrations

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Choose What Makes Sense

Start with your most important platform:

• If you sell online, start with your e-commerce platform
• If you manage customer data, start with your database
• If you advertise online, start with Meta Business
• If you have custom needs, start with Airtable

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You Don’t Need Everything at Once

Start simple:

• Connect one integration first
• See how it improves your AI agent
• Add more integrations gradually
• Focus on what provides the most value

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Test Before Customers Use It

1. Connect the integration
2. Ask your AI agent test questions
3. Verify information is accurate
4. Make sure everything works smoothly
5. Let customers start using the enhanced service

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Common Questions About Integrations

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”Is it safe to connect my business systems?”

Yes! Integrations use the same security standards as the platforms themselves. You’re not giving away control - just allowing your AI agent to read information it needs to help customers better.

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”Will integrations slow down my AI agent?”

No! Integrations are designed to make responses faster and more accurate. Instead of generic answers, your AI provides specific, helpful information immediately.

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”What if I want to disconnect an integration?”

Easy! You can disconnect any integration at any time. Your AI agent will simply stop using that information source and go back to general responses.

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”What if my platform isn’t listed?”

Let us know! We’re always adding new integrations based on customer needs. You can also use our Tools feature to create custom connections. Remember: Integrations transform your AI agent from a simple chatbot into a powerful business tool that knows your products, customers, and operations. Start with one integration that solves your biggest customer service challenge, then expand from there!