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Connecting your store gives your AI agent live products, stock and prices to recommend, lets it create orders and track them, syncs your customers, and lets you trigger automated campaigns from store events. You connect once from Integrations; Popcorn keeps everything current afterwards through store notifications.

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What a connected store unlocks

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What the Integrations page shows

Integrations (“Connect where customers message you and where your products come from.”) sits at the foot of the sidebar. It has two panels:
  • Channels (“Where your customers talk to your agent”): WhatsApp and Website chat. See Channels overview.
  • Stores & catalogs (“Sync products and orders so your agent can sell”): Shopify, Meta Business, Zid and Salla.
Each row shows a Connected or Available badge, or Status unavailable when Popcorn can’t tell. A badge at the top of the page counts how many rows are connected, for example “2 connected”; a WhatsApp number that needs a reconnect is not counted. Once a store is connected, the Store health panel appears beside the rows. See Store health.
  • Shopify, Salla and Zid are stores. Connect one of them. See Shopify, Salla and Zid.
  • Meta Business is not a store. Its button opens the WhatsApp page, where the catalog is set up next to your number. See Meta Business.

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Before you start

  • You need a role with permission to manage integrations. The built-in Owner and Admin roles have it; Manager can view the page but not connect, and Agent and Viewer cannot open it. See team and roles.
  • Connecting opens a pop-up window for the store’s authorization screen. Allow pop-ups for Popcorn and keep the Integrations page open until the pop-up closes.
  • The product count under a row needs permission to view products. Resync products needs permission to manage products (Owner, Admin, Manager).
The first step of setup also offers to connect Salla, Zid or Shopify. Skipping it there is fine; the Integrations page does the same thing later.

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Connect a store

1

Open Integrations

Go to Integrations and find the row for your platform under Stores & catalogs.
2

Click Connect

Click Connect. A pop-up opens on the platform’s authorization page. Sign in to your store if asked and approve the access request.
3

Wait for the pop-up to close

When authorization succeeds the pop-up closes on its own and Popcorn shows Shopify connected. Your products are syncing. (or Zid connected or Salla connected). If it closes without connecting, you see Couldn’t connect to Shopify. Try again. (or the Zid or Salla version). If your browser blocks the pop-up, you see Allow pop-ups for this site, then try again.
4

Let the first sync finish

The row now reads Connected and its status line shows Resyncing products… until the first import completes, then the product count and when it last synced.

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Actions on a connected row

The status line under the connected store reads, for example, 120 products · last synced 3h ago. If the most recent run failed it reads last resync failed with the time, and a store that has never completed a sync shows never synced.

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Resync limits

  • Only one sync runs at a time. Clicking again while one is running shows A resync is already running.
  • After a resync you must wait 15 minutes before starting another. Popcorn tells you how long: “Products were just resynced. You can resync again in N min.”
  • Resync products appears only on the row of the store Popcorn is actively using (see below) and only for roles that can manage products.
  • If Popcorn finds no connected store, you see “Connect your store before resyncing products”. If the resync can’t start, you see “Couldn’t start the resync. Please try again.”

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One active store

Popcorn uses one store at a time for products, checkout, tracking and campaigns. While exactly one store is connected, the other store rows warn “Your agent already sells from Shopify. Connecting a second store can make it use the wrong catalog.” (naming the connected store). If credentials exist for more than one platform, Popcorn uses them in this order: Shopify, then Salla, then Zid. Store health flags this under Connection as More than one store connected with the advice to contact Popcorn AI support to remove the one you don’t use. The Integrations page has no disconnect action. If you need to remove a store from your workspace, contact Popcorn support.

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What syncs, per platform

Details, including the store events that can trigger automated campaigns, are on each platform’s page.
  • Store health: read the panel and act on failures.
  • Troubleshooting: reconnect problems, stale catalogs, checkout and tracking errors.
  • Quickstart: from sign-up to the first live conversation.