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The three pages under Settings → Personal are about you: Profile (“Manage your name, business name and time zone.”), Notifications (“Choose how and when you want to be notified.”) and Communication (“Choose how Popcorn AI keeps you posted about new features.”). Every role can open all three, and each teammate sets their own notifications and communication choices. Two fields on Profile, the business name and the time zone, belong to the whole workspace.

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Profile

Open Settings → Profile. The top card shows your avatar, name and email, with Reset password. Click it to be emailed a link: you see Reset link sent (“Check email for a link to set a new password.”) or Couldn’t send the reset link. The button is hidden while Popcorn staff are viewing your account. Click Save changes in the Unsaved changes bar, or Discard. You see Profile saved, or Couldn’t save your profile.
Business name and Time zone change the workspace for everyone, and no role is blocked from editing them. Reports use the time zone for day boundaries and peak hours, campaigns use it to hold sends outside Working hours, and your AI agent is told the current day and time in it. A wrong zone shifts daily figures and can send campaigns at the wrong hour.
A business name you type is kept: later store syncs and onboarding re-runs do not overwrite it. Home counts days in your browser’s time zone instead; see Home dashboard.

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Privacy and analytics

Manage privacy choices reopens the consent dialog for optional analytics and advertising tracking, so you can change what you accepted at sign-up. Read the privacy policy opens the policy on trypopcorn.ai, in Arabic when the app is in Arabic.

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Leave a workspace

The last panel, Leave workspace, appears only when you belong to another workspace you can work in; a suspended one doesn’t count.
1

Open the panel

On Settings → Profile, find the row titled “Leave” and your workspace’s name: “You’ll lose access to its inbox, customers and settings. Your other workspaces aren’t affected.”
2

Confirm

Click Leave workspace, then Leave on “Leave name?” (“You’ll need a new invitation to come back.”).
You see “You left name” and Popcorn opens your other workspace. If you can’t leave, Couldn’t leave the workspace explains why: “You’re its only owner. Make another member an owner first.”, “It’s your only workspace now, so there would be nowhere to go.” or “Your other workspaces are suspended, so there would be nowhere to go.” See Several workspaces.

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Notifications

Open Settings → Notifications. Each row is an inbox event with a switch. When it is on, Channels shows three checkboxes: In-app, Browser and Sound. Click Save changes. You see Notification settings saved, or Couldn’t save notification settings. If the page can’t load you see Couldn’t load notification settings with Try again.

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What an alert looks like

  • Pop-up. A message in the corner of the app with the customer’s name and a preview, and View, which opens the conversation. If several arrive at once, the extras are gathered into “New activity in N more conversations”.
  • Browser alert. A desktop notification from your browser, shown only while Popcorn is in the background or another window has focus, and only after you allow it. It closes itself after about ten seconds, and clicking it opens the conversation.
  • Sound. Plays only while Popcorn is in the background, and only for events whose Sound box is ticked.
If you tick Browser and your browser has not been asked yet, a banner offers Allow. If it was blocked, the banner reads “Your browser blocks notifications from Popcorn AI. Allow them in your browser’s site settings.” You get no alert while you are on the Inbox, because the list updates in front of you, or while you have that conversation open. On the web, In-app and Browser act together: with either ticked you get the pop-up, and the browser alert when it applies. Clear both and nothing arrives, whatever Sound says.

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Defaults

Defaults follow your role in the workspace you are looking at: In-app and Browser are ticked for every event. A role change takes effect straight away for any event you have not changed. Once you save a different setting for an event, that choice stays the same in every workspace you belong to.

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What these settings don’t cover

  • Email and Slack alerts for handovers are set per agent; see Connect knowledge, tools and channels.
  • Alerts on your phone come from the app’s own switch; see Mobile app.
  • Assignment notifications on Settings → General is a workspace option and does not change your alerts.

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Communication

Open Settings → Communication to choose how Popcorn tells you about new features. These messages are separate from inbox notifications, and you can opt out at any time. With a number on file, WhatsApp updates reads “Major feature news, sent to” and the number. Without one the switch stays off and a banner reads “Add a phone number to get WhatsApp updates.” with Add phone number, which sends you back here afterwards. You can always turn it off. Consent belongs to the number you opted in with: if your account’s number changes, the switch goes off until you opt in again. Click Save changes. You see Communication preferences saved, Couldn’t save preferences, or Couldn’t load your communication preferences with Try again.

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Language

Popcorn is available in English, Arabic and Spanish. Open the workspace menu at the top of the sidebar, find Language, and choose English, العربية or Español; the same menu holds Sign out. Arabic switches the whole app to right-to-left. The choice is stored in your browser and is yours alone; it does not change the language the AI agent uses with customers.

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Troubleshooting