Credit usage

The Credit usage page (“See where your plan and extra credits go.”) shows how your credits are being spent in the current billing period, with one line for every charge, refund and credit added. Use it to find which conversations or campaigns used credits, to check a campaign’s final cost, and to reconcile an invoice.

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Before you start

• Open Plan and billing and click Credit usage at the top right. The button is there on every plan, including the free plan. The Billing link above the title returns to the Billing page.
• The page is available to anyone who can open Billing: Owners, Admins and Managers.

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Usage summary

The summary covers the current billing period: from the start of your current subscription period to the date under Renews on. On the free plan, or when no subscription is active, the period is the 30 days before your plan’s end date. There is no period picker. A link that carries a past period in its address opens that period instead: the Usage summary then says, for example, “Sep 1, 2026 to Oct 1, 2026”, Renews on is left out and the meter never turns amber or red. The Usage summary panel shows:

• Plan credits used, with “of N allocated”: your plan’s credits for the period. Free credits granted to a new workspace are counted here too.
• Extra credits used, with “N remaining”: credits you bought, automatic top-ups, and credits added by the Popcorn team. Extra credits are used only once plan credits are gone.
• Renews on: the date your next billing period starts. On the free plan it shows the end of the current plan period. It is hidden when the date has already passed.
• A Plan credits used meter (“used / allocated”, “N plan credits remaining”). It turns amber or red only when all your credits, plan and extra together, are low or gone. When there is no plan allowance, the meter is left out instead of showing “0 of 0”.

Usage by source sits beside the summary. It lists the credits consumed by each source in the period, net of refunds, largest first:

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Credit activity

The Credit activity table lists every credit movement in the period, newest first, 25 per page. Its description reads “One credit covers every message your agent sends in a single reply.” Columns: Date, Activity, Customer or campaign and Credits. On a phone the date and customer sit under the activity. Charges appear as plain negative numbers; refunds and credits added appear in green with a plus sign. Use the filter above the table to show All activity or a single source: Inbox, Campaigns, Automated campaigns, Popcorn AI team or Plan and billing. Expired credits do not appear as activity. When free, plan or extra credits reach their expiry date they simply stop counting toward your balance.

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Reservations and deductions

Campaigns and automated campaigns are charged differently, and the table shows the difference:

• Campaigns reserve their full estimated cost up front. Launching a campaign to 1,000 contacts adds a Campaign send line of −100 immediately. If 940 messages are sent, the campaign’s real cost is 94 credits and a Campaign refund line of +6 appears once the campaign completes or is stopped. A scheduled campaign reserves credits when it is scheduled; if it fails to launch, the reservation is released the same way.
• Automated campaigns reserve nothing. Each successful send adds a fifth of a credit to a running total, and a whole credit is deducted when the total reaches one. Before sending, Popcorn checks that the balance can cover the next whole credit; if it cannot, the message is not sent and the campaign’s results show Not sent: out of credits.

Chats you start from Try your agent on Home or from setup use no credits, so they never appear here. See What uses credits.

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Export CSV

Export CSV (above the table; it is disabled while the list is empty) downloads the full filtered list, not just the current page, as credit-usage-YYYY-MM-DD.csv. The export is capped at 10,000 entries. You see Export ready with “Entries exported: N”; when there are more, it reads “Exported the first 10,000 entries. Narrow the filters to get the rest.” The file has more detail than the table. Columns: Date and time (as 2026-09-30 14:05), Source, Reason, Status, Customer or campaign, Details and Credits. Source and reason use the same labels as on screen. Credits is the signed number, with charges negative, so a spreadsheet reads it as a number. Status values: Details carries extra context where it exists, for example 2 inbound messages → 1 assistant reply when several customer messages arrived in a burst and produced one agent reply.

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Troubleshooting

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