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Store health tells you whether your connected store is actually working for the agent: can Popcorn reach the store, is the catalog syncing, are orders being created, are store updates and campaign triggers arriving, and are order lookups succeeding. It sits beside your stores on Integrations and appears once a store is connected. Check it when customers report checkout problems, when products look stale, or after reconnecting a store.

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The panel

The title carries the overall status as a badge: Healthy, Partly working, Not working, No recent activity or Not configured. Under it, a line names the platform and the period, for example “Shopify · start to end”. Pick the period with Period: 1 hour, 24 hours, 7 days or 30 days (the default is 24 hours), and click Refresh to reload. If the panel can’t load you see “Couldn’t load store health” with Try again.
  • Overall score is the average success rate across the categories that had attempts in the period, shown as “N / 100”. The badge is the worst status among the five categories.
  • When nothing happened in the period, the panel says “No store activity in this period. Try a longer period.” If something still needs you, such as the connection, it says “No store activity in this period, but something below needs your attention.”

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Categories

Each category is a row with a status badge, “Success” and its percentage, and View details. The rows that need attention come first. A row that is Not working or Partly working also says what it means for customers and what to do next.

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Statuses

Connection is special: it is Not configured without a store, Partly working with More than one store connected when credentials exist for more than one platform, and Healthy otherwise.

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What it means for customers

Under a row that needs attention, one line explains the effect of the worst recent failure. View details names the same thing under Impact.

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Problems and what to do

Most common problem names the most frequent problem in the period, and the line under the row says what to do.

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View details

Click View details on a category to open a dialog titled with the category and described as “Details to share with Popcorn AI support”. It shows:
  • Success, Attempts and Failures for the period.
  • Last success, Last failure, Most common problem and Impact. A value that doesn’t exist reads None.
  • Recent events. Each event shows the operation and path, for example “Sync products, Product sync” or “Create order, Cash on delivery”; a short message, or No message recorded; and a badge: Success, Failure or Skipped (an attempt that was not carried out, or whose outcome was not confirmed). Below it are Event ID, Popcorn AI ID (the Popcorn order or sync request), Store ID (the store’s order or product reference), Problem and Created.
Events never contain customer names, phone numbers, emails or addresses, so you can share them with support as they are. If a category has no events, the dialog says “Nothing recorded in this period”.

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Working with the panel

  • After Reconnect or Resync products, choose 1 hour under Period and Refresh to confirm the new attempts succeed.
  • A Healthy catalog with Not working checkout usually points to shipping or payment settings, not the connection.
  • No recent activity across every category on a connected store usually means nobody used the agent in that period; widen the period before assuming a problem.
  • The Meta catalog (products in WhatsApp) has its own health card on the WhatsApp Account tab. See Read the catalog health card.