What you can do

Once an assistant is connected, you ask for things in plain language and it works through Popcorn. This page shows what to ask for in each area, which requests will stop for your confirmation, and where the assistant deliberately cannot go. Everything depends on the access you approved and your Popcorn role; see Permissions and safety.

Campaigns and templates

Ask	Needs your confirmation?
”List my templates and which ones Meta has approved.”	No
”Draft a template for a 20% weekend sale with a Shop now button.”	No, it saves a draft
”Clone the Eid template and change the offer to free delivery.”	No, it saves a draft
”Submit that template to Meta for review.”	Yes
”Preview how many customers ordered in the last 60 days and live in Riyadh.”	No
”Create a campaign to that audience with the approved template, scheduled for Thursday 6pm.”	No for the draft; yes to launch
”Pause the running campaign.” / “Resume it.” / “Stop it.”	Yes
”Why did deliveries fail on yesterday’s campaign?”	No
”Set up an abandoned-cart campaign for my Shopify store.”	Yes
”Delete the old draft campaigns.”	Yes

The launch preview shows the audience, template, timing, and delivery details so you can check it before agreeing. Credits are charged as they are for any campaign; see Send a campaign and Credit usage.

Inbox

Ask	Needs your confirmation?
”Which conversations are waiting on a human?”	No
”Show me the full conversation with +9665… and any internal notes.”	No
”Assign this conversation to Sara and add a note that the customer wants a refund.”	No
”Close all conversations that have been idle for a week.”	No
”Tag this conversation as ‘refund’.”	No
”Turn off Autopilot on this conversation so the AI stops replying.”	No
”Reply to this customer: your order ships tomorrow.”	Yes
”Send them the product photo.” / “Send them these two products.”	Yes
”Start a new WhatsApp chat with this customer using the order-update template.”	Yes
”Hand this conversation back to the AI agent and let it reply now.”	Yes
”Create a macro for our return policy.”	No

The assistant sees customer messages as information to work with, not instructions to follow. It should never send a message without first showing you the exact recipient, channel, and text. See Working conversations and Tags and macros.

Customers

Ask	Needs your confirmation?
”Find customers who have not ordered since March.”	No
”Update Ahmed’s city to Jeddah.”	No
”Import these customers: [names and numbers].”	Yes, after a preview of creates versus updates
”Delete these 12 test customers.”	Yes
”Delete all my customers.” / “Delete these 3,000 customers.”	Yes, runs in the background

Direct deletion covers up to 100 selected customers at a time. Larger deletions (up to 5,000 selected customers, or every customer in the workspace) run as a background job the assistant can follow and cancel; the set of customers is fixed when the preview is prepared, so customers added afterwards are never included. Either way, customers who have conversations are skipped unless you explicitly ask to include them. Imports never change a customer’s consent status unless you say so. See Customers.

Products, orders, shipping, and payment

Ask	Needs your confirmation?
”Which products are out of stock?”	No
”Show order #1042.”	No
”Add a product called X at 120 SAR.” / “Change the price of Y to 99 SAR.”	Yes
”Import these products from this list.”	Yes
”Sync my catalog from Salla.”	Yes
”Recommend the matching bag whenever someone asks about the black shoes.”	No
”Turn off the summer recommendation rule.”	No
”Add a gift-wrap option to all candles.”	No
”Delete these discontinued products.”	Yes
”Add express delivery to Riyadh for 25 SAR.”	No
”Enable cash on delivery.”	No

See Product catalog, Recommendation rules, Orders, and Shipping and payment.

Analytics and performance

Ask	Needs your confirmation?
”Give me an overview of the workspace.”	No
”How many conversations did we handle last month, and how fast did we respond?”	No
”How is the AI agent performing compared with the team?”	No
”Summarise this conversation and rate how it went.”	Yes for generating the summary, because it can use AI credits; reading the existing rating is free

See Dashboard and Reports.

AI agents, tools, and Knowledge Base

Ask	Needs your confirmation?
”List my agents and which WhatsApp number each one answers.”	No
”Create a new agent for the support line.”	No
”Write instructions for an agent that sells abayas and handles returns.”	No, it returns a draft for you to review; nothing is saved or published
”Save the current changes as a draft version.”	No
”Compare the draft with the live version.”	No
”Publish the draft.” / “Roll back to the previous version.”	Yes
”Make this agent the main agent.” / “Point the sales number at this agent.”	Yes
”Add a custom tool that calls our order-tracking API.”	No for creating; yes to publish or replace
”Install the order-status tool from the marketplace.”	Yes
”Add +9665… as a test number for the agent sandbox.”	No
”Remove that sandbox test number.”	Yes
”Which articles has the agent never used?”	No
”Write an article about our exchange policy and publish it.”	No for the draft; yes to publish
”Delete the outdated shipping folder.”	Yes

Only published versions can go live, and routing a number to an agent requires that agent to have a published version. The assistant cannot chat with an unpublished agent to test it; use Agents in Popcorn for that. See Test and publish, Tools, and Knowledge Base.

Integrations and channels

Ask	Needs your confirmation?
”Is my Zid connection healthy?”	No
”Connect my Shopify store.”	You finish sign-in and consent in the browser
”Connect WhatsApp.” / “Connect my Meta catalog.”	You finish Meta login in the browser
”Sync the Meta catalog.”	Yes
”Update the WhatsApp business description and address.”	Yes
”Change the WhatsApp button’s colour, position, or call-to-action text on my website.”	No
”Change the Website Chat avatar.”	No
”Disconnect this WhatsApp number.”	Yes

For a store or Meta connection the assistant gives you a link: Channels → WhatsApp ready to connect (or Integrations for a catalog), where you click Login with Facebook yourself. See Integrations, WhatsApp, Website Chat, and WhatsApp button.

Team, settings, and billing

Ask	Needs your confirmation?
”Who is on the team, and are any invites pending?”	No
”Invite [email protected] as a Manager.” / “Resend that invite.” / “Cancel it.”	Yes
”Change Omar’s role to Agent.” / “Remove Omar.”	Yes
”Turn off browser notifications for handovers.”	No
”Set my message-status webhook to this URL.”	Yes
”How many credits are left, and when does the plan renew?”	No
”Show my last three invoices.”	No
”Buy 5 credit packages.”	Yes, charged to the saved payment method
”Pay the open invoice.”	Yes, charged to the saved payment method
”Turn on auto top-up.” / “Change the billing email.”	Yes
”Open the billing portal so I can change my card.”	Yes, then you finish in the browser

Credit packages are 1,000 credits each (up to 1,000 packages in one purchase). The purchase preview shows the exact amount and currency before you agree; the assistant never handles card numbers. Creating or editing roles is not available through assistants; do that under Settings → Roles & Permissions. See Team and roles and Top-ups and renewal.

Built-in workflows

Popcorn publishes four ready-made workflows. Depending on the assistant, they appear as selectable prompts or commands. Each one tells the assistant to read first, show you an exact preview, and wait for your confirmation.

Workflow	What it does
Safely prepare and launch a campaign	Takes your objective (and optionally an existing campaign), builds or updates a draft without sending, then presents the audience, template, timing, and delivery preview and waits for your confirmation before launch.
Triage the Popcorn inbox	Takes an objective and a maximum number of conversations (up to 100, default 25), reviews them with the narrowest useful filters, and proposes priorities and assignments before changing anything. It never sends a customer message without showing you recipient, channel, and content first.
Review and publish an agent version	Takes an agent, reads its live and draft versions with linked knowledge, tools, and channels, shows the differences and any warnings, and prepares a publication bound to that exact draft for your confirmation.
Connect a commerce or messaging integration	Takes a provider (Shopify, Salla, Zid, Meta, or Slack), gives you the sign-in link, waits for you to finish in the browser, then checks connection health. It does not start a catalog sync without a separate confirmation.

Files

When a request needs a file, such as a template header image, a product photo, a Knowledge Base import, an agent avatar, an Inbox attachment, or a Website Chat icon, the assistant uploads it to Popcorn through a short-lived, checked upload (the upload link is valid for 15 minutes). Size limits: images (JPEG, PNG, WebP) up to 5 MB, MP4 video and audio up to 16 MB, PDF up to 10 MB, CSV up to 20 MB, plain text and JSON up to 5 MB. Images for Website Chat and the WhatsApp profile must be JPEG, PNG, or WebP.

What assistants cannot do

These are deliberately unavailable, regardless of your role:

Create API keys (they can list and revoke existing ones).
Create, edit, or delete roles.
Sign in to Shopify, Salla, Zid, Meta, or Slack for you, or accept their terms.
Enter card details or complete a bank authentication.
Test-chat with an agent before it is published.
Edit or delete automated campaigns (they can create, activate, deactivate, and read them).
Delete internal notes.
Reach any workspace other than the one your Popcorn account belongs to.

Get Started

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Reports & Analytics

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AI Assistants

Changelog

Campaigns and templates

Inbox

Customers

Products, orders, shipping, and payment

Analytics and performance

AI agents, tools, and Knowledge Base

Integrations and channels

Team, settings, and billing

Built-in workflows

Files

What assistants cannot do

​Campaigns and templates

​Inbox

​Customers

​Products, orders, shipping, and payment

​Analytics and performance

​AI agents, tools, and Knowledge Base

​Integrations and channels

​Team, settings, and billing

​Built-in workflows

​Files

​What assistants cannot do

​Related

Campaigns and templates

Inbox

Customers

Products, orders, shipping, and payment

Analytics and performance

AI agents, tools, and Knowledge Base

Integrations and channels

Team, settings, and billing

Built-in workflows

Files

What assistants cannot do

Related