AI assistants overview

AI assistants lets the assistant you already use, ChatGPT, Claude or Codex, work inside your Popcorn workspace with you. Once connected, you can ask it in plain language to draft a template, launch a campaign, go through open conversations, look up a customer or order, or pull last week’s numbers, and it does the work through Popcorn on your behalf. Setup is one copied value, or one button, plus an approval screen. There is no API key to create, paste or keep safe.

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How it works

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Ways to connect

The ChatGPT and Claude cards show one of two setups. Where Popcorn’s listing in the assistant’s directory is available, the card has a Connect in ChatGPT or Connect in Claude button instead of a URL: click it, select Connect there, sign in to Popcorn AI and review the access it asks for. Otherwise the card shows the URL to add by hand.

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What your assistant can reach

For example requests in each area, see What you can do.

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What keeps this safe

• It asks before anything it cannot undo. Sending messages, launching campaigns, publishing, importing, deleting, changing billing and similar actions come back as a preview first. The assistant must show you that preview and get your go-ahead before Popcorn carries it out. The go-ahead is valid for 10 minutes and for that exact plan only.
• Access is bound to you. Every connection is tied to your user, the workspace you approved it in, and the assistant you approved. Popcorn re-checks your user and role on every request, so the assistant can never do more than your role allows. If your role is reduced or you are removed from the workspace, its access stops with the next request.
• You see what it gets. The approval screen lists each area of access. ChatGPT and the Claude connector ask for everything and receive only what your role allows; Claude Code, Codex and other clients choose what they ask for, and one that asks for nothing specific receives read-only access.
• Customer content is data, not instructions. Popcorn tells the assistant that customer messages, articles, imported rows and store content are information to work with, never commands to follow, and enforces permissions and confirmations regardless.

Details are in Permissions and safety.

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Before you start

• You need a Popcorn role with API keys view access to open Settings → AI assistants. Owner, Admin and Manager have it; Agent and Viewer do not. See Team and roles.
• What the assistant can do afterwards depends on the rest of your role. A role without Campaigns full access, for example, cannot launch campaigns through an assistant either.
• If you belong to more than one workspace, switch to the one you want before you approve. The connection belongs to the workspace you approve it in.
• The assistant must support remote connections with sign-in.

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What it costs

Connecting an assistant and asking it questions does not use Popcorn credits. Actions it carries out cost what they cost in the app: a campaign it launches uses campaign credits, and a credit package it buys on your instruction is charged to your saved payment method after you confirm. One read-style request is an exception: generating an AI summary of a conversation can use AI credits, so the assistant asks you before running it. See Credit usage.

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Pick your assistant

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Related

• What you can do
• Permissions and safety
• API reference if you need to build your own integration rather than use an assistant