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The Profile tab controls how your business appears to customers on WhatsApp: the display name next to your messages, the profile photo, and the details shown when a customer opens your business info. Changes are sent to Meta and apply to the number you are editing.

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Before you start

  • At least one connected WhatsApp number. See Connect a WhatsApp number.
  • For a display name change: access to Meta’s WhatsApp Manager. Meta requires display-name changes to be submitted there, not in Popcorn.
  • A role that can edit integrations. Without it, the tab reads “Ask an admin to change this profile.”

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Open the profile

Go to Integrations → WhatsApp and open the Profile tab. It opens on your default number. Under Number, choose the number whose profile you want to edit; each number has its own profile. If you switch numbers with unsaved edits, Popcorn asks Discard unsaved changes? (“Your edits to this number’s profile haven’t been saved.”); Keep editing returns you to the form.

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Display name

The WhatsApp display name card shows the name Meta has approved for this number and its status. Changing the name takes two parts: you submit the new name in Meta, and Popcorn activates it on the number once Meta approves it.
1

Submit the new name in Meta

Click Change in Meta. This opens the phone numbers page of your WhatsApp Business account in WhatsApp Manager. Submit the new display name there.
2

Let Popcorn follow the review

Back on the Profile tab, the card shows the Requested name and the status Pending review. While the tab is open, Popcorn re-reads the status from Meta every 15 seconds; Meta also notifies Popcorn when it decides, so you do not need to keep the tab open.
3

Activation

When Meta approves the name, Popcorn turns it on for the number. If it can’t, Activate approved name appears on the card: click it. The status becomes Activating, then Active, and you see Display name activated.
Activation can fail in these cases, shown under Couldn’t activate the display name:
  • This number is connected through the WhatsApp Business app. Coexistence numbers are activated from Meta or from the WhatsApp Business app, not from Popcorn. See Use Popcorn with the WhatsApp Business app.
  • Reconnect this WhatsApp number so Popcorn can securely activate the approved display name. Connect the number again with Connect another number on the Account tab, then activate.
  • Meta has not approved this display-name change yet. Wait for the review to finish.
  • The approved display name is already being activated. An activation is already running; wait a moment and reload the page.
  • Any other failure shows Meta’s own message. Fix the cause in WhatsApp Manager and click Activate approved name again.

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When Meta won’t send until the name is approved

Some numbers, such as the US +1 555 numbers Meta offers during sign-up, can’t send until Meta approves their display name. When Meta refuses a send for that reason, Popcorn shows it in three places: the number’s Status on the Account tab (Name needs approval, Name in review, Name declined or Name needs activation), a notice on the Integrations row, and the Profile tab’s card. This notice only reports what Meta did. It never blocks a send by itself, and it clears once Meta accepts a send or the name is approved and activated.

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Edit profile information

1

Profile

  • Profile photo: click Choose file (or Change if a photo exists) and pick a JPEG or PNG image.
  • Team label: a short label such as Sales or Support. “Only your team sees this. It replaces the phone number in the inbox,” so your team can tell numbers apart. Customers never see it.
  • Category: the business type Meta shows on your profile: Apparel, Auto, Beauty, Education, Entertainment, Event planning, Finance, Government, Grocery, Health, Hotel, Nonprofit, Professional services, Restaurant, Retail, Travel or Other.
  • Description: the text customers read about your business.
2

Contact details

Fill in Address, Email and Website. Popcorn stores one website per number.
3

Check the preview and save

The Preview panel shows the profile as WhatsApp lays it out. When you are done, click Save changes in the bar at the bottom, or Discard to drop your edits.
Popcorn confirms with Profile saved. Everything except the Team label is sent to Meta and appears in your WhatsApp business profile; the label stays inside Popcorn. Saving only the label does not contact Meta.
The display name is not edited here. The name shown in the preview is the name Meta has verified for the number; change it through Change in Meta as described above.

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Troubleshooting

  • Couldn’t save the profile: Meta rejected the update. Check that the photo is a JPEG or PNG, then save again. If the notification includes a reason from Meta, fix that first. A photo that fails to upload shows Couldn’t upload the photo.
  • Couldn’t load this number’s profile: Popcorn reads the profile from Meta each time you open the tab or switch numbers. Click Try again. If it keeps failing, connect the number again from the Account tab so Popcorn refreshes its access.

Connect a WhatsApp number

Connected numbers, default number and message limits.

Channel troubleshooting

Display name rejected, number not connecting, messages not delivering.