Skip to main content
Popcorn can alert your phone the moment your AI agent hands a conversation to your team, a customer replies, or a conversation is assigned to you, even when Popcorn is closed. It works from the web dashboard itself, with nothing to download: on an iPhone you add Popcorn to your Home Screen, on Android you allow notifications in Chrome. You turn it on once per phone, and the same switch works on a computer.

Before you start

  • Your Popcorn sign-in.
  • On an iPhone or iPad: iOS 16.4 or later, and Safari.
  • On Android: Chrome.
  • The events you want on your phone switched on under Settings → Notifications, with Browser and devices ticked. Teammates who are not Owner or Admin start without Handovers and Unassigned messages; see Which alerts reach your phone.

On an iPhone or iPad

On an iPhone, notifications come only to Popcorn added to your Home Screen. Popcorn in a Safari tab can’t receive them, and its This device row says so: “On an iPhone, notifications come to Popcorn AI on your Home Screen.”
1

Open Popcorn in Safari

On your iPhone, open Safari and go to app.trypopcorn.ai.
2

Add it to your Home Screen

Tap the Share button (on recent iOS versions, tap ⋯ first), then Add to Home Screen. If you don’t see it, tap View More. Leave Open as Web App on if your iPhone shows it, and tap Add. A Popcorn icon appears on your Home Screen.
3

Open Popcorn from your Home Screen and sign in

Tap the Popcorn icon. It opens in its own window, apart from Safari, so sign in again the way you usually do.
4

Turn on notifications

Open Settings → Notifications. Under This device, tap Turn on, then tap Allow when your iPhone asks. You see Notifications are on for this device, and the row now reads “Notifications come to this device even when Popcorn AI is closed.”
Right after your first sign-in in the Home Screen app, Popcorn may show “Get handovers and new messages on this iPhone, even when Popcorn AI is closed.” with Turn on. Tapping it does the same as the last step. It shows once and only for a few seconds, so if it’s gone, use Settings → Notifications.

On an Android phone

1

Open Popcorn in Chrome

Go to app.trypopcorn.ai and sign in.
2

Allow notifications

Chrome may ask straight away whether Popcorn can send notifications. Tap Allow, and the phone is on. If it doesn’t ask, open Settings → Notifications, tap Turn on under This device, then Allow.
3

Check it's on

This device reads “Notifications come to this device even when Popcorn AI is closed.”

On a computer

The same works in Chrome, Edge, Firefox and Safari on a computer. When Popcorn asks to send notifications after you sign in, click Allow; or open Settings → Notifications and click Turn on under This device. Alerts then arrive while your browser is running, even with no Popcorn tab open.

Which alerts reach your phone

Your phone gets the events that are switched on under Settings → Notifications with Browser and devices ticked. These choices are yours alone and apply to every phone and computer you turned on.
  • Handovers: the agent hands a conversation to your team. On by default for Owner and Admin.
  • Unassigned messages: a customer sends a message no one is handling. On by default for Owner and Admin.
  • Customer replies: a customer replies in a conversation assigned to you. On by default for everyone.
  • Conversation assignments: a conversation is assigned to you. On by default for everyone.
To get handovers on your phone as a Manager, Agent or Viewer, switch Handovers on and click Save changes.
  • To stop an event on your phones and computers but keep the pop-up inside Popcorn, untick Browser and devices for it and leave In-app ticked.
  • To stop all alerts on one phone, open Settings → Notifications on that phone and tap Turn off under This device. It stays off there until you tap Turn on again.
See Profile and notifications for the full settings page.

What an alert looks like

  • Handovers arrive as Conversation Handover: “A conversation with customer has been handed over to you”, followed by the agent’s reason when it gave one. A handover Popcorn makes on its own says why in the title, such as Conversation Handover - Credits Exhausted, Conversation Handover - Plan Ended, Conversation Handover - No AI Agent Configured or Conversation Handover - AI Completion Failed.
  • Conversation assignments arrive as New Conversation Assigned: “Teammate assigned a conversation with customer to you”.
  • Customer replies arrive as “Customer replied”, with the start of their message.
  • Unassigned messages arrive as New Unassigned Message: “Customer sent a message:” and the start of it.
Alerts are written in English, whatever language you use Popcorn in.
  • Tap an alert to open that conversation. If it belongs to another of your workspaces, Popcorn switches to it.
  • One alert per conversation. More messages in the same conversation update its alert quietly; a handover or an assignment alerts you again.
  • Phone off or offline? An alert waits up to 4 hours, then it is dropped. The conversation is still in your Inbox.
  • Looking at Popcorn when it arrives? On an iPhone or iPad, and in Safari on a Mac, the alert shows anyway. In Chrome, Edge and Firefox, on Android or a computer, the page in front of you already shows it (a pop-up, or the Inbox updating), so no notification is added. An alert from another of your workspaces still shows.

Several phones, people and workspaces

  • Turn on each phone and computer separately. Every one you turn on gets your alerts.
  • A phone alerts whoever is signed in to Popcorn on it. When a teammate signs in on the same phone or browser, the alerts follow them.
  • Signing out stops alerts on that phone. When you sign in again, check This device under Settings → Notifications, and tap Turn on if it is off.
  • If you belong to several workspaces, you get alerts from each of them. A choice you saved for an event applies in every workspace; an event you never changed follows your role in each one.

Troubleshooting