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Settings → General (“Inbox, working hours, products and VAT for your workspace.”) holds the options that apply to the whole workspace: how the Inbox treats media, which template is used when a WhatsApp reply falls outside the 24-hour window, the working hours that hold campaigns, the currency and product options your AI agent works with, and VAT handling for Zid prices. Everyone on the team is affected by what you save here.

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Before you start

  • You need settings view access to open the page (Owner, Admin, Manager) and settings edit access to change it (Owner, Admin). Without edit access every control is disabled and a banner reads “Only people who can edit workspace settings can change these.” See Team and roles.
  • Changes are applied only when you click Save changes in the Unsaved changes bar; Discard reverts them. A successful save reads Settings saved. If it fails you see Couldn’t save your settings and your edits stay on the page.
  • If the page can’t load you see Couldn’t load these settings with Try again.

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Inbox

The Inbox panel (“How the inbox handles media, follow-ups and assignments.”) has three settings. Only approved templates appear in Follow-up template. With auto follow-up on, a save is blocked until you pick one: you see “You don’t have an approved template yet.” when none is approved, or “Pick an approved template, or follow-ups won’t be sent.” A template that was selected and is no longer approved shows as “name (not approved)”. If templates can’t load you see Couldn’t load your templates with Try again; create and submit templates under Templates. The agent’s own follow-up messages (how many, after how long, with what instructions) are configured per agent in its Configuration tab; see Capabilities.

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Working hours

“Set the hours used for business-hours reports and campaign restrictions.” Under the fields the page says “Times use your workspace time zone:” with the zone name and a Change it on Profile link, which opens Settings → Profile. Reports always use these hours for Median first reply in business hours and the business-hours column of the conversation export, whether or not the restriction switch is on. If you have never set them, reports assume 09:00 to 17:00. See Reports. Working hours do not stop the agent from replying; it answers customers around the clock.

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Products

The Products panel (“Currency and product options for your catalog.”) has four settings.
If your workspace still holds an older currency symbol such as $ (which Zid and Salla catalogs treat as the store’s own currency), it shows as its own option until you pick a currency. Saving other changes does not rewrite it.
Saving a change to the currency, quantities, custom options, currency visibility or VAT reloads product data across the app. Catalog behaviour, recommendation weights and the product page are described in Product catalog.

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VAT

The VAT panel (“How VAT applies to prices synced from Zid.”) depends on whether a Zid store is connected.
  • Zid connected. The panel reads “VAT is set in your Zid settings”: “Your agent reads it from Zid, and you can choose it yourself there.” Open Zid settings opens the Zid settings dialog on Integrations. The button shows only to roles that can edit settings, and the panel itself only if your role can view integrations. See VAT for Zid prices.
  • No Zid store connected. The panel offers Add VAT to Zid prices (“Turn on only if your Zid store shows prices without VAT.”) with VAT rate (%). When it is on, Popcorn adds VAT to every product price and sale price as it syncs from Zid, so the agent quotes the price the customer pays. The page shows the worked example “With 15%, a Zid price of 256.52 is saved in Popcorn AI as 295.00.” The rate must be from 0 to 100; otherwise you see “Enter a rate from 0 to 100.”
The adjustment is applied at sync time and does not affect Shopify or Salla catalogs. After changing it, use Resync products on the Zid integration so existing prices are refreshed.

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Knowledge workspace

People who can edit settings also see a Knowledge workspace switch (“Use the new knowledge workspace for articles, drafts and version history.”). See Knowledge.

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Troubleshooting